Skip to Store Area:

Beverage Truck Parts

Free Shipping  

Customer Service

If you have any issue with your order, invoice or account give us a call at (877) 461-7911 or shoot us an email and we will help make it right.  

Here is the stuff our lawyers make us say...

Shipping & Delivery

Rates are based on orders shipped via Ground within the contiguous U.S. and APO/FPO locations by a carrier selected by BeverageTruckParts.

Other charges:
  • You are responsible for all freight costs if you select your own carrier for shipping.
  • Emergency expedited delivery can be requested at an additional charge.
  • Additional freight may apply to non-stocking items that are shipped directly from vendors.
  • Extra charges will apply for hazardous materials.

International shipping rates will vary based on weight, dimension and destination of shipment. Contact our customer service team for more details.

 
Shipping Policy: Orders placed on in-stock items will generally ship the same day if received prior to 1:00 PM Central Time. Orders received after 1:00 PM Central Time will ship the next business day. Next Day Air orders placed by 1:00 PM Central Time will ship the same day. Every effort will be made to accommodate Next Day Air orders placed after 1:00 PM Central Time. Please note that if you have a change of billing or shipping address, there may be a slight delay in processing your order, which may impact shipping time.
Shipping Policy for New Customers: First time orders require account set-up and verification, which may cause a slight delay in processing your order and impact shipping time.

Customers pay shipping charges on emergency air orders and/or when the carrier is specified by the Customer. Orders for product in stock will generally ship the same or next business day, unless otherwise scheduled for a specific delivery cycle. Emergency orders to be shipped by airfreight can be placed until 1:00 PM Central Time for shipment the same day if product is in stock. Emergency orders placed after 1:00 PM Central Time are not guaranteed same day shipment, however every effort will be made to accommodate those orders. Drop shipments are sent direct from the manufacturer and are subject to the shipping times available from their docks.

Privacy & Security

At BeverageTruckParts.com, we respect your privacy. We want to maintain your confidence in our handling of any data and information that is collected during your visit to our web site. We have developed and provided this Privacy Policy to inform you of our practices and policies regarding the collection, use, maintenance, and disclosure of your personal data and information.

We are committed to providing you with adequate information so you can make an informed decision whether to visit our web site and whether you wish to voluntarily provide any personal data or information, e.g., your name, e-mail address, telephone number, etc. Our Privacy Policy is described in the following sections.

Cookies

"Cookies" are small data files that are written to and stored on your hard drive when you visit a web site. They do not read files on your hard drive.

Like most web sites, we use cookies to personalize a user's experience of our web site and to make it easier for users to complete forms. Our cookies do not track user movement once you leave our web site, except for noting your destination address.

Most web browsers allow the user to be notified upon the proposed installation of a cookie and the user can then decline the cookie. Even if you decline the cookie, you may continue to use our entire web site.

We use data and information received from our cookies for marketing purposes and to improve our on-line offering of services and products. We may also do so to evaluate our site's technical capacity and to review the navigational structure of our site, e.g., to revise or restructure our web site for easier and more intuitive movement throughout.

Currently, the data and information we collect with cookies is only reviewed in an aggregated form, which is not personally identifiable. In the future, however, we may correlate the data and information received from cookies with personally identifiable information, to identify specific users and track their web site usage. This personally identifiable information will be limited to contact information, such as the user's name, address, phone number, fax number, and e-mail address. Our use of this combined information will continue to be solely for the purposes stated above with respect to information collected through cookies.

Whether or not the data and information received from cookies is correlated to any specific user, we do not, and will not, disclose, sell, rent or share any data or information derived from cookies with any third parties other than to BeverageTruckParts.com's affiliated companies ("Affiliates"), except for personally identifiable information saved in cookies when you register for or enroll in a program or service as we disclose in accordance with our policy for Voluntarily Provided Information set forth below, or as otherwise stated in this Privacy Policy.

Log Files

We also review data and information contained in log files located on our web server, which record the date and time of each visit to our web site, the user's IP (internet protocol) address, the referring IP address or domain (the prior web site visited), and the files viewed on our web site (including HTML pages, graphics, etc.). We use log file information to analyze data in the aggregate to determine the trends and usage of our site. We can not correlate the log data to identify specific users.

We do not, and will not, disclose, sell, rent or share any information derived from log files with any third parties other than to Affiliates, or as otherwise stated in this Privacy Policy.

Voluntarily Provided Information

If you register for or enroll in a program or service through our web site, make purchases from our on-line offerings, respond to a request for information or make any other on-line request of us, you will be voluntarily providing personally identifiable information. If you do not agree with this Privacy Policy, we ask that you please do not provide the requested information. You may nevertheless continue to use most of our web site, subject, however, to the collection of information through cookies and log files as discussed above. If you have previously provided personally identifiable information by registration through our web site, you may request to be removed from our active database of mailing lists (see the discussion below).

Voluntarily provided information is used to send you announcements of new products, updates, and promotional information, as well as to provide the services or goods that you request and give you better customer service. We share personally identifiable information with our Affiliates, as well as with our third-party business partners, sales representatives and distributors (collectively, "Partners") who may provide the requested goods or services to you directly or otherwise contact you directly. Moreover, we rely on various third-party service companies ("Service Companies") to provide certain services (e.g., shipping, credit card billing) for which it is necessary to provide users' personally identifiable information.

We do not, and will not, disclose, sell, rent or share any personally identifiable information received as a result of enrollment, registrations or e-commerce transactions on our web site with any third parties, other than our Affiliates, Partners, Service Companies, or as otherwise stated in this Privacy Policy.

Please note that although we may seek to require that Affiliates, Partners, and Service Companies use information regarding our users only in the ways permitted by this Privacy Policy, we do not control and are not responsible for their privacy practices, or those of any other party.

Collection of Data & Information by Our ISP

Our Internet Service Provider (ISP) also collects certain information about your visit. It is the same information contained in a log file that we collect and analyze, i.e., the date and time of the visit, the user's IP (internet protocol) address, the referring IP address or domain, and the files viewed on our web site (including HTML pages, graphics, etc.). In addition, our ISP has access to back-up files containing the personally identifiable information that you voluntarily provide (even if your input fails). The ISP does not disclose, share, release, publish, disseminate, rent, or sell any personally identifiable information to any third parties, but does use the log files to analyze data in an aggregate form, which is not personally identifiable information.

Links to Third-Party Web Sites

Through our web pages, you may connect to third parties' web sites via hyperlinks, and the connections may or may not be obvious. We are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. We encourage our users to be aware of the varied privacy policies of web sites that they visit.

Correspondence

We maintain and review e-mail correspondence that you send to us. We will use (and maintain in a file specific to you) the personally identifiable information disclosed in the e-mail. Because such correspondence contains information that is not transmitted through the operation of our web site, it is not subject to the terms of this Privacy Policy.

Required Disclosures of Data & Information

In addition to disclosures to our Affiliates, Partners, and Service Companies, and regardless of anything in this Privacy Policy to the contrary, we may disclose personally identifiable information, with or without prior notice to you, when we believe that the law requires it, in response to subpoenas or at the demand of governmental agencies, to protect our systems or business, to protect other visitors to the web site, or to respond to an emergency. If you partake, or we reasonably suspect you of partaking in any illegal activity we may also disclose your personally identifiable information, even without a subpoena, warrant or court order. We may also make disclosures of your personally identifiable information with your affirmative consent.

Maintenance & Transmission of Data & Information

Although we use reasonable efforts to maintain the privacy of your personally identifiable data and information, due to technological limitations, and the risk of unlawful interceptions and accessing of transmissions and/or data, we cannot completely assure you, and you should not expect, that your personally identifiable data and information, and any other electronically communicated information, will be absolutely confidential.

For all e-commerce transactions, we use industry-standard commercial encryption technology to protect the data and information that you transmit to us via our web site. Although this technology is not flawless, we believe that it provides reasonable protection for your data and information. We will endeavor to update our protective devices as encryption technology develops further.

Once received, personally identifiable information is protected from outside BTP by "firewalls," and access within BTP is generally limited to the sales, marketing, and information technology departments. We also seek to require our Affiliates, Partners and Service Companies to exercise reasonable efforts to maintain the confidentiality of your information.

Users Under 13

This web site is not directed at children under the age of 13. If you are younger than 13, please do not provide any personally identifiable information in connection with your use of the web site.

Assignment

We reserve the right to transfer any and all information that we collect from our visitors to a third party in the event that we sell or transfer substantially all of our assets related to the web site to such third party.

Returns & Replacements

All exchanges and returns require a Return Authorization Number, which can be obtained by sending a message through the contact us link or by calling us at (877) 461-7911.  All return requests must be in writing. All returned products must be in resalable condition, and in original packaging. Products and packaging cannot be damaged or marked. Returns will be authorized for standard stocking items purchased within the last 30-days. Return requests for items purchased after the 30-day period will be reviewed and an analysis performed to determine demand by BTP in its sole discretion. If the part is approved for return, a 10% restocking fee will be applied. If any items are classified as obsolete, slow moving or non-stocking, the return authorization will be declined. Returns totaling over $500.00 or 10 items are subject to the same approval process and will incur a 15% restocking fee. Return shipping charges must be paid by Customer.  Items returned without prior approval may be refused. BTP reserves the right to deny any return based on any criteria as determined by BTP.  Sale is final on any and all cut-to-size, painted, or otherwise customized purchase, therefore NO RETURN is allowed.  After authorization of the return and receipt and inspection of the approved merchandise, credit will be issued at the current dollar amount or amount valid at time of purchase as determined by BTP.  

You may return the items to the address below:
BeverageTruckParts.com
ATTN: Returns Dept.
4427 Midlothian Turnpike
Crestwood, Illinois 60445


Ordering
Terms of payment shall be determined at BTP's discretion. All terms must be agreed to by BTP prior to acceptance of Customer's order. Payment shall be made by credit card, procurement card, check or some other pre-arranged method of payment acceptable to BTP. Orders are not binding on BTP until accepted by BTP Any quotation provided by BTP will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours. Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial institution issuing the card and BTP shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. If BTP has agreed to extend credit terms, Customer shall pay invoices within thirty (30) days from the date of the invoice and otherwise in accordance with the terms stated on such invoice.

Orders are not binding on BeverageTruckParts.com unless accepted by BeverageTruckParts.com. Any quotation provided by BeverageTruckParts.com will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours.
Payment, Pricing & Promotions
Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial institution issuing the card and BeverageTruckParts.com shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason.

If BeverageTruckParts.com has agreed credit terms, Customer shall pay invoices within thirty (30) days from the date of the invoices.
Viewing Orders
When your account is created you may view the status of your orders and all past orders by loggin in and selecting My Account.
Updating Account Information
It is the customers responsibility to keep your acount information updated and accurate.